Privacy Policy

Effective Date: 12/3/24

Level 33 Physical Therapy is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our online booking system, visit our website, or interact with our clinic's services.

When you use our online booking system or interact with our clinic's services, we may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, date of birth, and emergency contact details.
• Medical Information: Any health information you provide to us through your booking, such as symptoms, medical conditions, or previous treatments.
• Booking Details: Appointment dates and times, type of service requested (e.g., physical therapy), and any additional notes or special requests.
• Payment Information: Credit card or other payment details, processed through secure third-party payment providers.

We use the information we collect for the following purposes:

• To Process and Manage Appointments: We use your personal and medical information to schedule, confirm, and manage your appointments.
• To Provide Services: To deliver the physical therapy services you request, including tailoring treatments to your needs and monitoring your progress.
• To Communicate with You: We may use your contact information to send reminders, confirmations, and follow-up messages related to your appointment.
• To Improve Our Services: We may analyze booking and patient information to improve the efficiency of our services and user experience.
• For Billing and Payment: To process payments for services rendered and handle billing inquiries.
• For Legal and Compliance Purposes: To comply with applicable healthcare laws, regulations, and insurance requirements.

We respect your privacy and will not share your personal information with third parties except in the following cases:

• With Service Providers: We may share your data with trusted third-party service providers who help us operate our online booking system, process payments, and provide you with services. These providers are obligated to protect your data and use it only for the purposes we authorize.
• For Legal Requirements: If required by law or in response to a legal request (such as a subpoena), we may disclose your personal information to comply with applicable laws or to protect our rights.
• In the Event of a Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if your information is transferred and subject to a different privacy policy.

We will retain your personal and medical information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request the deletion of your data, please contact us using the contact details provided below.

We take the protection of your personal information seriously and use reasonable security measures to safeguard it. This includes encryption, firewalls, and secure payment processing systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

As a user of our services, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Communications: You may opt-out of receiving marketing or promotional communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Withdrawal of Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details below.

Our online booking system may use cookies and other tracking technologies to enhance your experience and improve the functionality of our website. Cookies are small data files stored on your device that help us remember your preferences and analyze usage patterns. You can control the use of cookies through your browser settings.

Our website or booking system may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Level 33 Physical Therapy, LLC.
Email: info@level33pt.com
Phone: (304) 920-7450
Address: 1201 Stafford Drive, Princeton, WV 24740